FAQ's

We have tried to answer all of the most common questions that we receive about our cardboard cutouts below, but if you can’t find the answer you’re looking for contact us.

Cardboard Cutouts General

What materials are the cardboard cutouts made from?

All of our cardboard cutouts are made from high quality, sturdy cardboard.

What sizes of cardboard cutout do you offer?

Sizes of cutouts do vary, but predesigned lifesize cardboard cutouts are approximately 180cm tall.

I have an image of a celebrity, can you produce a cardboard cutout from it?

We can only produce cardboard cutouts from images which you own the copyright to.

Will I receive a stand with my cardboard cutout?

Yes. All of our cardboard cutouts are supplied with an attached easel stand.

 

Custom Cutouts

How can I make sure my image is suitable for a custom cardboard cutout?

Take a look at our straightforward custom cutout artwork guide to ensuring your image artwork is suitable to produce a custom cutout.

I have downloaded an image from the internet, can you use it to produce a cardboard cutout?

We can only produce cardboard cutouts from images which you own the copyright to. In addition, images downloaded from the web, such as from a Google image search, aren’t usually at a high enough level of resolution to remain clear when blown up into a lifesize cardboard cutout.

Can I see a proof of what my custom cardboard cutout will look like?

Yes. When placing your order simply note that you would like to be sent a proof of the cutout within the “Add Comments About Your Order” text box. Our staff will then email you a digital proof in PDF format to approve before making your cardboard cutout.

What if my image isn’t suitable for producing a cardboard cutout?

If there are any problems with the image that you have submitted, we will email or call you to discuss alternatives and give advice on selecting a better image. To minimise the chance of this though, we advise you take a look at our artwork submission guide for custom cutouts

 

Delivery & Returns

What are your standard delivery times?

Standard lifesize cardboard cutouts and stand-ins are usually despatched within 3-4 working days. Custom cardboard cutouts are usually despatched within 7-10 working days.

What delivery method do you use?

All cardboard cutouts and masks are despatched via the City Link courier service. For more info take a look at our shipping policies.

How much do you charge for delivery?

You can find our shipping policies here.

What if the cutout I receive is damaged?

You can find our full returns policy here.

What if I receive an incorrect cardboard cutout?

Please check out our returns policy here.